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headshot
VIP Member
Posts: 35892
Location: UK
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 Posted: Fri, 11th Aug 2006 10:44 Post subject: Annoying Giganews Problem |
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I have no idea if I am posting this in the most appropriate place or not and I apologise in advance if Im not.
Ive had a Giganews account for over a year now but just lately within the last few weeks, I am having an issue with downloading via Usenet. My ADSL line is apparently 8mb but due to the distance from my local telephone exchange I am only able to use 4.5mb of that which I think is still pretty good.
Anyway I can normally download at approximately 4.21mbps but just lately my Usenet download transfer rate via Giganews is consistently between 1.5mbps and 2mbps which quite frankly sucks. One thing I have noticed is that this limitation only appears to be in effect before midnight GMT. After midnight my max speed is around 4.2mbps again. At first I assumed the issue would be down to my ISP (Eclipse Internet) but this was not the case and ftp/http downloads are not affected so clearly the cause of the problem is Usenet and must be connected to Giganews.
I have contacted them and they basically sent me a series of questions relating to troubleshooting customer technical issues. I have attempted most of what they suggested with some options being a bit pointless but one of the questions asks if the problem occurs at a certain time of day. I have emailed them several times but they have not responded which is what has prompted this post.
Does anyone have any explanations as to why this could be happening? Has it happened to anyone else in the UK who uses Giganews or just anyone else who uses Giganews. Any help would be greatly appreciated.
May the NFOrce be with you always.
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| Posted: Fri, 11th Aug 2006 12:22 Post subject: |
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Maybe their limiting the speed during their busy periods.
We know isps have done this with torrents so why not news?
I'm with NTL and my Easynews downloads are slow especially on single comnnections.*
Easynews provide a trace route between me and them and a NTL cache server is introdyucing 10% packet loss!!.
A freind of mine using British telecom is getting dialup speeds on his 2 meg braoadband, and he's with Newshosting.
I dont beleive this is mere coincidence.
So even something drastic like changing ISP might not help.
I get full speed from NTL's own newsgroups, but downloading loads from them doesnt cost my isp anything.
Try opening more connections I have to use 8 to get anywhere near full speed.
* Im on 4 meg (~470KB) and sometimes get as little as 30K on single connections.
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kosmiq
Posts: 2304
Location: Somewhere
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| Posted: Fri, 11th Aug 2006 12:58 Post subject: |
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Could be that your ISP has gotten a lot of new customers. The ISP's don't have unlimited bandwith to and from their equipment. If the line was near the max before but now is over it with the new customers it could very well be so that its overused at certain times (everyone using it).
The ISP I work for here in sweden has that problem in certain areas. Simply to many customers.
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headshot
VIP Member
Posts: 35892
Location: UK
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| Posted: Fri, 11th Aug 2006 14:35 Post subject: |
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This issue is definitely not due to my ISP. I think I might look at trying an alternative premium usenet provider.
May the NFOrce be with you always.
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nouseforaname
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[sYn]
[Moderator] Elitist
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pancake
Posts: 1091
Location: England
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| Posted: Fri, 11th Aug 2006 18:33 Post subject: |
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I think you will find that it is your isp using traffic shaping policies or filtering commonly used newsgroup or p2p ports during the busy periods.
Loads of isp in the u.k all operate theese policies, infact your hard pushed to find who dosent.
My isp does it and speeds are crap during peak hours, but if i just change the port my newsgroup client works on it gets round it and i get about 600-700 kb\s during peak hours and i get near my max quoted of 6.5meg (800 + kbs) off peak hours.
Edit: i had a look on the net and yes eclipse do use traffic shaping, are you on the evo1 service? as that is apparently the worst affected by it as it gets lowest priority.
And they operate a fair usage policy so if you go over x amount they apply shaping then also.
Edit2: they also apparently shape usenet and p2p usage down to 2mb aswell so i would say that is your problem.
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headshot
VIP Member
Posts: 35892
Location: UK
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| Posted: Fri, 11th Aug 2006 19:03 Post subject: |
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| pancake wrote: | I think you will find that it is your isp using traffic shaping policies or filtering commonly used newsgroup or p2p ports during the busy periods.
Loads of isp in the u.k all operate theese policies, infact your hard pushed to find who dosent.
My isp does it and speeds are crap during peak hours, but if i just change the port my newsgroup client works on it gets round it and i get about 600-700 kb\s during peak hours and i get near my max quoted of 6.5meg (800 + kbs) off peak hours.
Edit: i had a look on the net and yes eclipse do use traffic shaping, are you on the evo1 service? as that is apparently the worst affected by it as it gets lowest priority.
And they operate a fair usage policy so if you go over x amount they apply shaping then also.
Edit2: they also apparently shape usenet and p2p usage down to 2mb aswell so i would say that is your problem. |
Bastards! Then I will threaten them with changing my provider and them losing a customer! Im not putting up with that but thanks for figuring that out. I contacted them and they told me there were no limitations or caps on my connection and I told them I was having the problem with Usenet only. Im on the Evolution 4 option which sucks. I dont mind having a 50gb per month limit between 6pm and midnight but throttling my speeds on Usenet is not on!
May the NFOrce be with you always.
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pancake
Posts: 1091
Location: England
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| Posted: Fri, 11th Aug 2006 22:24 Post subject: |
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Evo 4 is meant to be better but you still get shaped but not as bad as the other people.
The only services they offer that arent shaped are the flex ones which only go up to 2mb apparently.
Just look on giganews and see if they offer alternate ports for downloading, as most isp's just block the standard 119 port.
Newshosting offer alternate ports and thats how i got round freedom2surfs usenet traffic shaping.
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headshot
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| Posted: Sat, 12th Aug 2006 17:00 Post subject: |
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I use Giganews and newshosting and I get the exact same speeds on both (470) My bar on grabit is usually a smooth straight line too with only changes of 1kb 
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headshot
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[sYn]
[Moderator] Elitist
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| Posted: Sat, 12th Aug 2006 17:23 Post subject: |
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I have no issues with Bulldog..
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pancake
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headshot
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[sYn]
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| Posted: Sun, 13th Aug 2006 04:28 Post subject: |
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| headshot wrote: | | Sublime wrote: | | I use Giganews and newshosting and I get the exact same speeds on both (470) My bar on grabit is usually a smooth straight line too with only changes of 1kb |
You pay for 2 premium news providers? Who is your ISP since ISP is the cause of the problem and the traffic shaping fair usage bollocks lol |
I get more than 470. it's about 490 actually I never pay attention anymore since it goes so fast. Neway I use NTL and I don't pay for either of my accounts |
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Mutantius
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pancake
Posts: 1091
Location: England
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| Posted: Sun, 13th Aug 2006 13:50 Post subject: |
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Check adslguide forums to see which isp offers a true unmeterd/traffic shaped service.
AOL apparently do and you no longer have to use there crappy software and other rubbish, you can get just a connection only package.
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headshot
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[sYn]
[Moderator] Elitist
Posts: 8374
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| Posted: Mon, 14th Aug 2006 11:17 Post subject: |
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Probably because your so far away from the exchange they wont provide you with a service you can't use. That would be my guess anyway. I would suggest you bug them about it and see if you can persuade them to give you the 8mb service knowing you will only be able to get an amount of it.
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pancake
Posts: 1091
Location: England
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| Posted: Mon, 14th Aug 2006 12:47 Post subject: |
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I think bulldog only offer above 2mb on there own llu service, and they dont use the BT max range of products thats why you cant get 8mb
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