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 Posted: Sun, 30th Mar 2008 07:19 Post subject: Fuck Comcast! |
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It's story time! Pull up a chair.....
For about a week now I've been having major packet-loss, roughly 20-60%.
Not wanting to spend 20 minutes waiting in a phone queue, I went on their online tech support chat and was assisted by someone by the name of Duc, most definitely from Bombay.
In the most generic, canned, out of the book response he let me know that they were "getting weak signals from my modem". Fine said I, and scheduled a tech to come out Thursday Mar. 27 from 11am-2pm.
Thursday rolls around, and as prompt as a fucking Frenchman running towards the front lines, the "technician" shows up at 1:58pm. Failing to introduce himself, nor wearing any sort of name tag, he walks in and asks what the problem is.
Well, said I, I'm getting tons of packet-loss. He looks me straight in the eye and says, "Packet loss?" Yea, packet loss. You know what that is right? "Sure, sure" he says, trying to quickly cover up his blatant fucking ignorance on the topic.
Then, Mr. Technician attempts to pull up my modem diagnostic page, which he fails at miserably. After watching him struggle for a good 5 minutes or so I, being the jolly fucking customer and all around good person that I am, pull it up for him.
"Well..." says he, "your modem specs are all messed up". He proceeds to walk outside and tinker with the box out near the pole a bit, while I watched some TV (satellite mind you, cable blows). After about half an hour he comes back in and calls his "boss", forwarding some measurements he had apparently taken.
I ask him if the problem is indeed at the main box out near the pole and he says "Yep, I've let my boss know and we'll be sending a "line tech" out anywhere from 24-48 hrs, after which you'll be good to go". Fine says I.
Today, (Saturday) rolls around and at about 2pm while I was in the shower my cable goes out for about 15 minutes or so. Apparently the "line techs" did their thing. Sure enough, packet loss was, gasp, consistently 0%...........................for about 30 minutes, after which it was back up to 40%.
What an efficient and well oiled machine the modern customer service / cable company has become. It only took them 4 fucking days to come out, misdiagnose the problem, and fix said misdiagnosed problem. Amazing.
Yet when it comes time to pay for the "service" they bill me a month in fucking advance. Funny how the bill is never 4 days late....
I can never be free, because the shackles I wear can't be touched or be seen.
i9-9900k, MSI MPG-Z390 Gaming Pro Carbon, 32GB DDR4 @ 3000, eVGA GTX 1080 DT, Samsung 970 EVO Plus nVME 1TB
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| Posted: Sun, 30th Mar 2008 11:04 Post subject: |
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if you'd read torrentfreak.com, then you'd know that comcast is famous for throttling p2p traffic and other things (though they promised some co-work with BitTorrent)
yes
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| Posted: Sun, 30th Mar 2008 11:06 Post subject: |
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| cnZ wrote: | | if you'd read torrentfreak.com, then you'd know that comcast is famous for throttling p2p traffic and other things (though they promised some co-work with BitTorrent) |
I have no peer to peer traffic. At all. Zero.
They're going to have to throttle my fuckin boot up their ass if they don't get this shit sorted.
I can never be free, because the shackles I wear can't be touched or be seen.
i9-9900k, MSI MPG-Z390 Gaming Pro Carbon, 32GB DDR4 @ 3000, eVGA GTX 1080 DT, Samsung 970 EVO Plus nVME 1TB
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Cohen
Posts: 7155
Location: Rapture
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| Posted: Sun, 30th Mar 2008 17:12 Post subject: |
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did you try to hard reset your modem when its turned on , with the switch behind it , you know the hidden one
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| Posted: Sun, 30th Mar 2008 19:24 Post subject: |
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Just for the sake of curiosity, what is your maximum DL speed on comcast? On average; don't give me the inflated figures a download starts out with.
As for the packet loss... I have that prob with Comcast from time to time... but it usually only happens for like a day, and then goes away.
Sense Amid Madness, Wit Amidst Folly
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| Posted: Sun, 30th Mar 2008 19:28 Post subject: |
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...
Last edited by tainted4ever on Sun, 30th Mar 2008 19:44; edited 1 time in total
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deelix
PDIP Member
Posts: 32062
Location: Norway
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| Posted: Sun, 30th Mar 2008 19:30 Post subject: |
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IV got a multimodem atm (modem and router in one). Heard lots of shit about it, but it actually works pretty good. Back home we got an SMC router iv got to restart every 3rd day... got damn annoying.
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| Posted: Sun, 30th Mar 2008 20:31 Post subject: |
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| tainted4ever wrote: | Just for the sake of curiosity, what is your maximum DL speed on comcast? On average; don't give me the inflated figures a download starts out with.
As for the packet loss... I have that prob with Comcast from time to time... but it usually only happens for like a day, and then goes away. |
With the groups and 8 connections open I max my line speed at 6Mbps.
As for on the web - I'd say about 400-500 KB per sec. However, if I use Flashget and open up more connections I can usually max my line speed.
I pay $60 a month for 6Mbps....that rate seems way fucking inflated to me.
They also have an 8Mbps plan for for $70 or so.
As for uncapping the modem, I don't think that'd help me much with the packet loss. And it'd probably draw more attention than I'd want. But for fucks sake, I can't even game online anymore the rubberbanding is so bad. Just getting to websites is a chore.
Resetting the modem with a hidden button? There isn't one on mine. Simply unplug the power cable from it for a minute or two will reset it, unless I'm missing something.
G0tgot - ask your dad what the number is for the second teir of tech support. I need to talk to someone who actually speaks fucking English. An engineer or admin or something. Perty please.
I can never be free, because the shackles I wear can't be touched or be seen.
i9-9900k, MSI MPG-Z390 Gaming Pro Carbon, 32GB DDR4 @ 3000, eVGA GTX 1080 DT, Samsung 970 EVO Plus nVME 1TB
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| Posted: Mon, 31st Mar 2008 15:18 Post subject: |
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AT&T offers 10meg, should go with them! also has FTTP setups wich is capable of doing 100mbps . from the router to the Optical network terminal, then to the coyotte plate, and straight to the CO. i seen it, dl a movie (2 hours) in like 3 mins or less...
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helvete
Posts: 2727
Location: Sweden
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| Posted: Tue, 1st Apr 2008 14:48 Post subject: |
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100Mbit is rather common over here.. have a few friends who've had it for years.
REPOST
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| Posted: Tue, 1st Apr 2008 15:14 Post subject: |
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| helvete wrote: | | 100Mbit is rather common over here.. have a few friends who've had it for years. |
Somehow I fucking doubt that. Maybe, maybe in some parts of Asia but not in sweden.
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| Posted: Tue, 1st Apr 2008 20:59 Post subject: |
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Called them again today.
The bitch notified me that there was an outage in my area, with no ETA as to a fix.
I asked her if she could forward me to somebody that would know approximately when.
She said she could forward me to dispatch but even they don't know.
"So nobody in the company knows when its going to be up?" I asked. "No" she replied.
What kind of a fucking joke is this?
I'm going to write them a letter instead of returning the next bill. "I don't know when I'll have the time to pay you".
Fucking cunts.
I can never be free, because the shackles I wear can't be touched or be seen.
i9-9900k, MSI MPG-Z390 Gaming Pro Carbon, 32GB DDR4 @ 3000, eVGA GTX 1080 DT, Samsung 970 EVO Plus nVME 1TB
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_SiN_
Megatron
Posts: 12108
Location: Cybertron
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| Posted: Tue, 1st Apr 2008 21:39 Post subject: |
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| korkin wrote: | | helvete wrote: | | 100Mbit is rather common over here.. have a few friends who've had it for years. |
Somehow I fucking doubt that. Maybe, maybe in some parts of Asia but not in sweden. |
Then you don't know much. I know alot of people who has it too.
Example:
Bredbandsbolaget 100mbit, costs about 55 dollars a month. No, not everyone can get it, but many can. Almost everyone can get 24 mbits though.
Watercooled 5950X | AORUS Master X570 | Asus RTX 3090 TUF Gaming OC | 64Gb RAM | 1Tb 970 Evo Plus + 2Tb 660p | etc etc
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TiHKAL
Posts: 2350
Location: The Pub
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| Posted: Tue, 1st Apr 2008 21:43 Post subject: |
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Don't they put some weird limits on it though?
Max download 2GB during the day or something like that then they throttle your speed way down.
I dunno - could have sworn i heard something like that.
PC: i7-4790k @ 4.4, 32GB @ 2400, Nvidia 1080TI FE, 2 TB Crucial MX500 SSD
Nintendo Switch SX OS Pro / PS4 Pro 5.05 Hen/Mira / PS3 Modded / Wii Modded / 360 Pre-Wave4 mod
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| Posted: Tue, 1st Apr 2008 21:54 Post subject: |
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Routing from BBB to the US is still a nightmare.
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_SiN_
Megatron
Posts: 12108
Location: Cybertron
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TiHKAL
Posts: 2350
Location: The Pub
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| Posted: Tue, 1st Apr 2008 22:22 Post subject: |
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Cool!
Well then i'm envious 
PC: i7-4790k @ 4.4, 32GB @ 2400, Nvidia 1080TI FE, 2 TB Crucial MX500 SSD
Nintendo Switch SX OS Pro / PS4 Pro 5.05 Hen/Mira / PS3 Modded / Wii Modded / 360 Pre-Wave4 mod
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| Posted: Sat, 12th Apr 2008 02:20 Post subject: |
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i thought here in Portugal we have slow isp , i have a 6mb , no limits , download at 718kbps using newz , and i pay 45 euros for internet , phone and tv.
| Sin317 wrote: | | while you can't "turn gay", you can cut off your balls. believe me, you'll never think of women again. |
| zmed wrote: | | Or just a defense mechanism. If you fart, you'll most definitely smell it so your brain tells you it ain't bad as strangerfarts. |
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Didn't know.. Worked pretty much flawlessyl for me when i had 24 mbit with BBB.
