purchasing problems with games on steam
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richbambam




Posts: 211

PostPosted: Tue, 4th Jan 2011 17:22    Post subject: purchasing problems with games on steam
Tried to purchase a few games while they where on offer on VIA steam 1st game i tried to purchase was left 4 dead 2 which was on sale just over £5 when I tried to purchase it either with paypal or using my visa card it came up internal error, I had funds already in my paypal so I know theres nothing wrong with my paypal account & have not had any problems using my VISA on any other place in fact in didnt even let me review & confirm my purchases before getting the internal error.Not a very good 1st experiance trying to purchase games with steam,Ive had no reply from the customer support which I made a few days ago,Although not too bothered now as I now notice that left for dead 2 has gone back upto £14.99 & can get it cheaper most places online retail.thing is I had a list of about 5 games i was going to purchase while they where on offer & ended up not even getting past my 1st purchase,anyone else have this problem & did they find out what the problem was?


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juniR




Posts: 1457
Location: Somewhere east of I forget
PostPosted: Tue, 4th Jan 2011 18:01    Post subject:
I had problems on occasion and at least once over the holiday period I couldn't make a purchase with my paypal account. As it happens I have 2 Steam accounts - I logged into the second and made the purchase using that one (same paypal account). The problem went away the next day and I was able to use my first account to buy again. It's some silly glitch I reckon.

edit - just remembered a while back I did have to get in touch with support when I wasn't able to make purchases on one of my accounts for a few days. Might have been the 2009 Xmas sale.
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Roger_Young




Posts: 1408
Location: Portugal
PostPosted: Tue, 4th Jan 2011 18:45    Post subject:
I had the same problem 1 month ago and contacted their support.
Anyway the problem was solved by itself a few hours later.
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dodger2020




Posts: 3537

PostPosted: Tue, 4th Jan 2011 19:56    Post subject: Re: purchasing problems with games on steam
richbambam wrote:
Tried to purchase a few games while they where on offer on VIA steam 1st game i tried to purchase was left 4 dead 2 which was on sale just over £5 when I tried to purchase it either with paypal or using my visa card it came up internal error, I had funds already in my paypal so I know theres nothing wrong with my paypal account & have not had any problems using my VISA on any other place in fact in didnt even let me review & confirm my purchases before getting the internal error.Not a very good 1st experiance trying to purchase games with steam,Ive had no reply from the customer support which I made a few days ago,Although not too bothered now as I now notice that left for dead 2 has gone back upto £14.99 & can get it cheaper most places online retail.thing is I had a list of about 5 games i was going to purchase while they where on offer & ended up not even getting past my 1st purchase,anyone else have this problem & did they find out what the problem was?


Simple web error. Maybe, rather than waiting days for an answer you should have tried again a short while later while the sale was still going on. If you didn't get to the review and confirm screen at least, there's no way your purchase went through and it would have been perfectly safe to try again. It probably would have worked fine had you tried a second time or waited a few hours and tried again.

This is a non-issue. EVERY website has an occasional glitch.
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JanKowalski82




Posts: 2027
Location: Poland
PostPosted: Tue, 4th Jan 2011 21:30    Post subject:
This topic belongs to Steam forums, don't understand the point of having it here.


ASUS GTX 660 2GB, AMD Phenom II X4 955 BE, MSI 870-G45, 4GB DDR3 1333, Plextor M5 Pro 128GB, WD Red 1TB

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Perdurab00




Posts: 455

PostPosted: Wed, 5th Jan 2011 08:48    Post subject:
Purchasing games? WTF


Epsilon: Game is great btw, I love it, so far it's a definite goty. It's remarkable how much has changed since the beta, stardock have been working their asses off, and it shows.
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xyzg




Posts: 1835

PostPosted: Wed, 5th Jan 2011 12:31    Post subject:
if it's any consolation it'll only be a matter of time before l4d2 is on sale again. It was on sale 3 times at least last year.
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Ankh




Posts: 23263
Location: Trelleborg
PostPosted: Wed, 5th Jan 2011 12:53    Post subject:
Perdurab00 wrote:
Purchasing games? WTF


...like most of us on this board does at some point. Perhaps not everyone does like me (who pretty much buy every game I want) but most here have atleast bought 1 games. And when I say most I mean the majority and ofc not everyone Wink


shitloads of new stuff in my pc. Cant keep track of it all.
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Areius




Posts: 14810

PostPosted: Wed, 5th Jan 2011 13:06    Post subject:
Since a year or so I buy most games, currently got over 110 games on Steam, never wanted to go back really, auto patches, can play wherever I am, friend lists, join a friend, statistics, achievements. Being a pirate sucks these days.


PC: Yes. Console: No.
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richbambam




Posts: 211

PostPosted: Wed, 5th Jan 2011 18:05    Post subject:
think everything is resolved now been incontact with customer support,Although looks like I missed out on some real bargains,Guess I'll have to wait a little while for another sale


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