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 Posted: Fri, 3rd May 2013 11:24 Post subject: G500 broke |
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Fucking piece of shit. Just like my trusty mx510 the cable at the entry point into the mouse broke. But unlike my mx 510 I just couldn't open the mouse, cut off the faulty shizzles and solder it to work fine for the next year!  So I just opened it up and now it's lying around  fuck you I think it survived not even a year
Any mouse that doesn't break at that fucking point?!
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tonizito
VIP Member
Posts: 51399
Location: Portugal, the shithole of Europe.
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| Posted: Fri, 3rd May 2013 11:27 Post subject: |
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The screws are apparently under the mouse's "pads"/feet and you should be able to, worst case scenario, solder wire for wire and get it back working again.
| Pumpaction wrote: | | Any mouse that doesn't break at that fucking point?! |
G500S? 
| boundle (thoughts on cracking AITD) wrote: | | i guess thouth if without a legit key the installation was rolling back we are all fucking then |
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Werelds
Special Little Man
Posts: 15098
Location: 0100111001001100
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| Posted: Fri, 3rd May 2013 11:31 Post subject: |
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Another one 
Mine is still going strong after 3.5 years 
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| Posted: Fri, 3rd May 2013 11:53 Post subject: |
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My G400 broke within one year too...But it's strange, it would freeze my whole USB controller sometimes (often when In heavy use - games) leaving my other peripherals connected to other ports on this controller not functional too until I rebooted my computer. When I connected it to USB 3.0 port it would "only" freeze for about 5 seconds and then it continued working. So I replaced it with my old A4Tech mouse and it's working like a charm for 2 months already.
Would like to repair my G400 too, but honestly I have no idea if it can be repaired easily, as it doesn't seem like it's mechanical issue.
Intel Core i7 6700K @ 4.6 GHz | Asus Z170 Pro Gaming | Corsair Vengenace LPX 16GB DDR4 3200 MHz | MSI GeForce GTX 1080 FE | Samsung 850 EVO 500 GB + 250 GB | EVGA SuperNOVA 750 G2 | Fractal Design Define R5 | Noctua NH-D14
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| Posted: Fri, 3rd May 2013 12:08 Post subject: |
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^^ Same problems I had, except for it only froze for 5 seconds, but this last time it corrupted my usb port and I had to remove all usb devices, delete the drivers and remove them from the hardware manager, shut down the pc and restart the whole shit and reinstall -_-*
My shitty kensington laser mouse works now, but I miss the side buttons...
| tonizito wrote: | | The screws are apparently under the mouse's "pads"/feet and you should be able to, worst case scenario, solder wire for wire and get it back working again. |
Once open, you'll realize that you have to dismantle the whole scrollwheel shit which is rather complicated compared to the mx510 where you'd just remove two/three screws and then solder the shit off, cut and back on...
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tonizito
VIP Member
Posts: 51399
Location: Portugal, the shithole of Europe.
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| Posted: Fri, 3rd May 2013 12:12 Post subject: |
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Meh.
You would do it if you were a poorer duck, I'll guarantee you that 
Also, post a pic.
| boundle (thoughts on cracking AITD) wrote: | | i guess thouth if without a legit key the installation was rolling back we are all fucking then |
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| Posted: Fri, 3rd May 2013 15:15 Post subject: |
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Werelds
Special Little Man
Posts: 15098
Location: 0100111001001100
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| Posted: Fri, 3rd May 2013 15:19 Post subject: |
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| MinderMast wrote: | | Then again, recalling our Battlefield sessions with Pumpy |
Ah I forgot about that 
Clearly Pumpy needs this one. It's even TC01-proof |
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Frant
King's Bounty
Posts: 24636
Location: Your Mom
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| Posted: Sat, 4th May 2013 11:31 Post subject: |
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Still not a single issue with my G9x except I had to replace the pads after they had become scratched and lost some of their sliding ability.
Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn!
"The sky was the color of a TV tuned to a dead station" - Neuromancer
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| Posted: Sat, 4th May 2013 12:04 Post subject: Re: G500 broke |
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| PumpAction wrote: | Fucking piece of shit. Just like my trusty mx510 the cable at the entry point into the mouse broke. But unlike my mx 510 I just couldn't open the mouse, cut off the faulty shizzles and solder it to work fine for the next year! So I just opened it up and now it's lying around fuck you I think it survived not even a year
Any mouse that doesn't break at that fucking point?! |
Same with my G400, mail them, they'll send you a new one.
Mine is on the way 
TWIN PEAKS is "something of a miracle."
"...like nothing else on television."
"a phenomenon."
"A tangled tale of sex, violence, power, junk food..."
"Like Nothing On Earth"
~ WHAT THEY'RE TRYING TO SAY CAN ONLY BE SEEN ~
http://www.youtube.com/watch?v=CHTUOgYNRzY |
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| Posted: Sat, 4th May 2013 12:08 Post subject: |
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Do I need to find the receipt? If not, I'll reassemble that thing... but I removed all the bottom glide pads and the seal to open the mouse.
I guess they won't take it back under those circumstances?
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| Posted: Sat, 4th May 2013 12:12 Post subject: |
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You don't need to send the mouse back to them. I've opened mine too, in my attempt to fix it.
You'll be asked to provide these:
| Quote: | First name:
Last name:
Address:
Postal Code:
City:
Telephone Number:
Proof of purchase/Receipt/Invoice:
- Please e-mail us a photo of the VAT receipt. ( Jpeg format ) |
and then you are good.
TWIN PEAKS is "something of a miracle."
"...like nothing else on television."
"a phenomenon."
"A tangled tale of sex, violence, power, junk food..."
"Like Nothing On Earth"
~ WHAT THEY'RE TRYING TO SAY CAN ONLY BE SEEN ~
http://www.youtube.com/watch?v=CHTUOgYNRzY
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| Posted: Fri, 10th May 2013 12:21 Post subject: |
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They shipped me a G400s!
(I had a G400)
TWIN PEAKS is "something of a miracle."
"...like nothing else on television."
"a phenomenon."
"A tangled tale of sex, violence, power, junk food..."
"Like Nothing On Earth"
~ WHAT THEY'RE TRYING TO SAY CAN ONLY BE SEEN ~
http://www.youtube.com/watch?v=CHTUOgYNRzY
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Sin317
Banned
Posts: 24322
Location: Geneva
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| Posted: Fri, 10th May 2013 21:07 Post subject: |
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| consolitis wrote: | | You don't need to send the mouse back to them. I've opened mine too, in my attempt to fix it. |
How does that work? I wouldn't have problem with sending my mouse back to them, but the shipping cost to Netherland is is almost as high as a price of new mouse.
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| Posted: Fri, 10th May 2013 21:26 Post subject: |
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Emailing them some proof of purchase and providing them with the serial number (look under the mouse for it) to check it's not a 10 year old mouse you try to replace (  ) is good enough.
It's not a freaking graphics card they have to worry you might have destroyed yourself by overclocking it  so they are cool with shipping you a new one.
TWIN PEAKS is "something of a miracle."
"...like nothing else on television."
"a phenomenon."
"A tangled tale of sex, violence, power, junk food..."
"Like Nothing On Earth"
~ WHAT THEY'RE TRYING TO SAY CAN ONLY BE SEEN ~
http://www.youtube.com/watch?v=CHTUOgYNRzY
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Stige
Posts: 3544
Location: Finland
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| Posted: Fri, 10th May 2013 22:50 Post subject: |
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G400, the successor to the all-time-great MX518 and MX510.
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Frant
King's Bounty
Posts: 24636
Location: Your Mom
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| Posted: Sat, 11th May 2013 10:32 Post subject: |
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I have my MX-518 (which I repaired myself with a soldering iron) as a spare in case my G9x breaks but so far the only thing I have done is replace the feet with Core Pads (I'll select a different set of feet next time, the new pads are scratchy as hell already).
Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn!
"The sky was the color of a TV tuned to a dead station" - Neuromancer
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| Posted: Sat, 11th May 2013 14:38 Post subject: |
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| Paintface wrote: | its the standard 2 year warranty right? otherwise i might have a MX500 around  |
I believe it's 3.
TWIN PEAKS is "something of a miracle."
"...like nothing else on television."
"a phenomenon."
"A tangled tale of sex, violence, power, junk food..."
"Like Nothing On Earth"
~ WHAT THEY'RE TRYING TO SAY CAN ONLY BE SEEN ~
http://www.youtube.com/watch?v=CHTUOgYNRzY |
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Frant
King's Bounty
Posts: 24636
Location: Your Mom
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| Posted: Sat, 11th May 2013 18:49 Post subject: |
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| Frant wrote: | | consolitis wrote: | | Paintface wrote: | | its the standard 2 year warranty right? otherwise i might have a MX500 around |
I believe it's 3. |
Perhaps differs between Europe and USA and even between countries. |
Sure.
But I meant it "as Logitech will replace it if it's < 3". This is what I was told by some dude that had replaced his own faulty Logitech mouse.
TWIN PEAKS is "something of a miracle."
"...like nothing else on television."
"a phenomenon."
"A tangled tale of sex, violence, power, junk food..."
"Like Nothing On Earth"
~ WHAT THEY'RE TRYING TO SAY CAN ONLY BE SEEN ~
http://www.youtube.com/watch?v=CHTUOgYNRzY |
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| Posted: Mon, 13th May 2013 14:15 Post subject: |
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consolitis: did they arrange pick up for your mouse as well? Bummer, I hate packaging stuff. I thought they'd just send me a new mouse and be done with it
Got this reply
| Quote: | [...].
We are really sorry to hear that you are experiencing issues with your Logitech Optical Gaming Mouse G400 and please let us apologize for the difficulties and inconvenience you experienced in respect to this. We will be more than happy to help you with this concern.
Unfortunately, we must inform you that your product is defective and a warranty exchange is needed.
Based on the supplied information your product is still covered by warranty. In order to obtain the warranty exchange your first point of call should be the point of purchase, as they should be able to arrange the warranty exchange.
In the event the point of purchase refuses to assist with the warranty exchange, we kindly ask that you contact Customer Care again and inform us about the reasons of their refusal.
We would like to arrange a free of charge pick up of your product.
However, before we initiate the pick up process, we need to inform you of the entire process and ensure that you are in agreement with its requirements.
First we must ask for the address including contact details, where our courier service provider UPS can pick up the product during regular business hours, i.e., Monday through Friday from 8:00 AM to 6:00 PM. This can be your home address or work-place.
Kindly provide the pick up address and contact details using the below form:
First Name:
Last Name:
Company, if any:
Address Line 1:
Address Line 2:
Postal Code:
City:
County, if any:
Telephone Number:
Please note, if the pick up address differs from your residential address, we kindly ask that you supply both addresses.
As soon as we have confirmed your agreement and received the required address and contact details, you will receive an automated email from UPS within two business days including a confirmation from Logitech that the pick up has been issued.
Important: Certain email clients and online email providers incorrectly filter the UPS email as spam. If you have not received the UPS email within 48 hours of sending your confirmation e-mail, kindly check your spam folder.
The UPS email will contain detailed instructions, which we urge you to read carefully. The instructions will outline the need to safely and securely package the product yourself. You will also need to print* the documents provided through the UPS email, as these need to be provided to the courier. Finally you will need to follow the instructions on how to contact UPS to arrange a pick-up appointment during regular business hours, i.e., Monday through Friday from 8:00 AM to 6:00 PM, on the provided pick up address. Please note, that the provided pick up is only valid for ten days.
Once UPS has picked up the package, it will be shipped back to our designated location. Usually the shipping time is between 3-7 business days and once we receive your package we will process your support request further.
We would like to confirm that you understand and you are in agreement with the pick up, its requirements and the implied turnaround times.
We kindly ask that you reply to this email within a period of two weeks.
* If you do not own a printer, then the e-mail as well as the document containing the shipping label and instructions can be opened on any computer. This will allow you to print the label and instructions from the local library, internet café or friends and relatives. Unfortunately, we are at this time unable to provide you with a physical shipping label.
Please note; if we do not hear back from you within two weeks, we will assume that we were successfully able to resolve your support request and will set it to "solved". In this case, a survey will be sent to you to gather your feedback.
[...] |
Intel Core i7 6700K @ 4.6 GHz | Asus Z170 Pro Gaming | Corsair Vengenace LPX 16GB DDR4 3200 MHz | MSI GeForce GTX 1080 FE | Samsung 850 EVO 500 GB + 250 GB | EVGA SuperNOVA 750 G2 | Fractal Design Define R5 | Noctua NH-D14
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| Posted: Mon, 13th May 2013 14:47 Post subject: |
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Also sent them a ticket. Hopefully it'll come back with some kind of support
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DXWarlock
VIP Member
Posts: 11422
Location: Florida, USA
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| Posted: Mon, 13th May 2013 17:11 Post subject: |
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I say we start a campaign to force them to start making the mx518 again!
Ive been thru $400 of mice in the last year, and all of them went to shit..my old mx518 worked for 6 years, and still worked..but gave it to my son to use.
-We don't control what happens to us in life, but we control how we respond to what happens in life.
-Hard times create strong men, strong men create good times, good times create weak men, and weak men create hard times. -G. Michael Hopf
Disclaimer: Post made by me are of my own creation. A delusional mind relayed in text form.
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| Posted: Mon, 13th May 2013 22:04 Post subject: |
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| tolanri wrote: | consolitis: did they arrange pick up for your mouse as well? Bummer, I hate packaging stuff. I thought they'd just send me a new mouse and be done with it
Got this reply
| Quote: | [...].
We are really sorry to hear that you are experiencing issues with your Logitech Optical Gaming Mouse G400 and please let us apologize for the difficulties and inconvenience you experienced in respect to this. We will be more than happy to help you with this concern.
Unfortunately, we must inform you that your product is defective and a warranty exchange is needed.
Based on the supplied information your product is still covered by warranty. In order to obtain the warranty exchange your first point of call should be the point of purchase, as they should be able to arrange the warranty exchange.
In the event the point of purchase refuses to assist with the warranty exchange, we kindly ask that you contact Customer Care again and inform us about the reasons of their refusal.
We would like to arrange a free of charge pick up of your product.
However, before we initiate the pick up process, we need to inform you of the entire process and ensure that you are in agreement with its requirements.
First we must ask for the address including contact details, where our courier service provider UPS can pick up the product during regular business hours, i.e., Monday through Friday from 8:00 AM to 6:00 PM. This can be your home address or work-place.
Kindly provide the pick up address and contact details using the below form:
First Name:
Last Name:
Company, if any:
Address Line 1:
Address Line 2:
Postal Code:
City:
County, if any:
Telephone Number:
Please note, if the pick up address differs from your residential address, we kindly ask that you supply both addresses.
As soon as we have confirmed your agreement and received the required address and contact details, you will receive an automated email from UPS within two business days including a confirmation from Logitech that the pick up has been issued.
Important: Certain email clients and online email providers incorrectly filter the UPS email as spam. If you have not received the UPS email within 48 hours of sending your confirmation e-mail, kindly check your spam folder.
The UPS email will contain detailed instructions, which we urge you to read carefully. The instructions will outline the need to safely and securely package the product yourself. You will also need to print* the documents provided through the UPS email, as these need to be provided to the courier. Finally you will need to follow the instructions on how to contact UPS to arrange a pick-up appointment during regular business hours, i.e., Monday through Friday from 8:00 AM to 6:00 PM, on the provided pick up address. Please note, that the provided pick up is only valid for ten days.
Once UPS has picked up the package, it will be shipped back to our designated location. Usually the shipping time is between 3-7 business days and once we receive your package we will process your support request further.
We would like to confirm that you understand and you are in agreement with the pick up, its requirements and the implied turnaround times.
We kindly ask that you reply to this email within a period of two weeks.
* If you do not own a printer, then the e-mail as well as the document containing the shipping label and instructions can be opened on any computer. This will allow you to print the label and instructions from the local library, internet café or friends and relatives. Unfortunately, we are at this time unable to provide you with a physical shipping label.
Please note; if we do not hear back from you within two weeks, we will assume that we were successfully able to resolve your support request and will set it to "solved". In this case, a survey will be sent to you to gather your feedback.
[...] |
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What's all that lol?
I got this bro:
| Quote: | Dear <redacted>,
Thank you for contacting Logitech's Customer Care.
We are really sorry to hear that you are experiencing issues with your Logitech Optical Gaming Mouse G400 and please let us apologize for the difficulties and inconvenience you experienced in respect to this. We will be more than happy to help you with this concern.
Unfortunately, we must inform you that your product is defective and a warranty exchange is needed.
Based on the supplied information your product is still covered by warranty. In order to obtain the warranty exchange your first point of call should be the point of purchase, as they should be able to arrange the warranty exchange.
In the event the point of purchase refuses to assist with the warranty exchange, we kindly ask that you contact Customer Care again and inform us about the reasons of their refusal.
Please note, that if Logitech is to consider processing a warranty claim, we kindly ask that you supply the following information:
First name:
Last name:
Address:
Postal Code:
City:
Telephone Number:
Proof of purchase/Receipt/Invoice:
- Please e-mail us a photo of the VAT receipt. ( Jpeg format )
We are looking forward to helping you with this issue and waiting for your response.
Please note; if we do not hear back from you within two weeks, we will assume that we were successfully able to resolve your support request and will set it to "solved". In this case, a survey will be sent to you to gather your feedback. |
Perhaps it has something to do with mine vs yours country. The process was very simple for me you see!
TWIN PEAKS is "something of a miracle."
"...like nothing else on television."
"a phenomenon."
"A tangled tale of sex, violence, power, junk food..."
"Like Nothing On Earth"
~ WHAT THEY'RE TRYING TO SAY CAN ONLY BE SEEN ~
http://www.youtube.com/watch?v=CHTUOgYNRzY |
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