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sausje
Banned
Posts: 17716
Location: Limboland, Netherlands
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 Posted: Thu, 20th Jun 2013 13:22 Post subject: Fucking SteelSeries support |
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Well my Sensei broke again:
So i contacted their support and asked them specific questions, because this was the second one that had problems within 6 months..
All i got back where stupid copy/paste answer that where totally unrelated to what i asked.
So i asked them if "that was how they treat a customer that's not happy about a product" and then my account got closed without any warning or what so ever.
Fucking pieces of shit is what they are, i made one last effort to contact their HQ via mail and told them that i was going to report them to the European Consumer Centre if they are not going to properly help me, since at this moment, they are violating EU laws by refusing to give me support on a bought product of theirs.
For now i recommend everyone to stay away from this POS company with their POS support.
Proud member of Frustrated Association of International Losers Failing Against the Gifted and Superior (F.A.I.L.F.A.G.S)
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DXWarlock
VIP Member
Posts: 11422
Location: Florida, USA
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| Posted: Thu, 20th Jun 2013 13:33 Post subject: |
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I had the same thing, dont know if you remember that "left click is easier than right click" post I had.
I got the same thing, canned, totally useless replies. I think it was them seeing how long I would keep replying to automated useless ticket responses before i gave up.
So I still got the mouse, and still got the ultra easy left click problem.
-We don't control what happens to us in life, but we control how we respond to what happens in life.
-Hard times create strong men, strong men create good times, good times create weak men, and weak men create hard times. -G. Michael Hopf
Disclaimer: Post made by me are of my own creation. A delusional mind relayed in text form.
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sausje
Banned
Posts: 17716
Location: Limboland, Netherlands
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| Posted: Thu, 20th Jun 2013 13:36 Post subject: |
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Don't they have something in the US that you can report this to and they get fined and forced to help you? 
Proud member of Frustrated Association of International Losers Failing Against the Gifted and Superior (F.A.I.L.F.A.G.S)
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| Posted: Thu, 20th Jun 2013 13:58 Post subject: |
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Logitech is so much better - create a ticket, describe problem and they send you a new mouse as long as you give them the serial number.
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DXWarlock
VIP Member
Posts: 11422
Location: Florida, USA
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| Posted: Thu, 20th Jun 2013 13:59 Post subject: |
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| sausje wrote: | | Don't they have something in the US that you can report this to and they get fined and forced to help you? |
Im sure they do, but the hassle of the process of doing that, I could just buy another mouse and be done with it. I am lazy, hate waiting, and having to deal with companies/complaint/whatever people. I'm not really a people person...well not a 'stranger I am forced to talk to' type person.
Im sure me NOT reporting it and going thru the process is just encouraging the problem with them.
I think the only 2 things Id actually follow up and involve 3rd parties in for help with if the seller didn't accommodate me would be a house or car..haha. Otherwise I just dont buy them anymore.
I'm the type of person "mail in rebates" are made with in mind..they KNOW I wont go into the hassle of mailing that shit off for $40.
But im not buying steelseries again, and sure as hell wont recommend them to friends. when I spend $90 on a mouse, I expect it to be immaculate in performance...it wasn't.
-We don't control what happens to us in life, but we control how we respond to what happens in life.
-Hard times create strong men, strong men create good times, good times create weak men, and weak men create hard times. -G. Michael Hopf
Disclaimer: Post made by me are of my own creation. A delusional mind relayed in text form.
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tonizito
VIP Member
Posts: 51410
Location: Portugal, the shithole of Europe.
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| Posted: Thu, 20th Jun 2013 14:30 Post subject: |
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What the hell do people do with their hardware for this to happen? 
Or am I just lucky that this has never happened to me (aside from my 4890 and that was almost after 2 years)?
| boundle (thoughts on cracking AITD) wrote: | | i guess thouth if without a legit key the installation was rolling back we are all fucking then |
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DXWarlock
VIP Member
Posts: 11422
Location: Florida, USA
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| Posted: Thu, 20th Jun 2013 14:31 Post subject: |
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I dont do anything abnormal, mine was like it when I got it.
-We don't control what happens to us in life, but we control how we respond to what happens in life.
-Hard times create strong men, strong men create good times, good times create weak men, and weak men create hard times. -G. Michael Hopf
Disclaimer: Post made by me are of my own creation. A delusional mind relayed in text form.
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sausje
Banned
Posts: 17716
Location: Limboland, Netherlands
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| Posted: Thu, 20th Jun 2013 14:33 Post subject: |
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| m3th0d2008 wrote: | | Pro-tip: Hit yourself, not your hardware |
I didn't do anything this time tho 
Proud member of Frustrated Association of International Losers Failing Against the Gifted and Superior (F.A.I.L.F.A.G.S)
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Morphineus
VIP Member
Posts: 24883
Location: Sweden
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| Posted: Thu, 20th Jun 2013 17:20 Post subject: |
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Better tip: Call them, mail gets taken lightly by most company's.
Worked every time for me at least.
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| Posted: Thu, 20th Jun 2013 17:27 Post subject: |
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whats the problem? over sensitive left click?
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sausje
Banned
Posts: 17716
Location: Limboland, Netherlands
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| Posted: Thu, 27th Jun 2013 11:57 Post subject: |
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Well the bitching payed off.
After bitching on their FB page, i got to talk to some other guys following the page, explained them what happened.
Out of the blue a wild Steelseries employee appeared and got rid of the ban on my account and opened a new ticket.
Now they want to send me a new mouse and a QcK mousepad.
Tho i'm happy that they want to solve it like this, it still doesn't answer my main question.
So i asked them again and now they offered me (since they can't promise it won't happen again) to let me trade it in for another Steelseries product of choice.
But since my peripherals are already quite good (and expensive), i don't see the need to replace anything from that..
So what would you guys suggest that i should do? Take a new mouse and be with same coating issue in a few months from now or get another product instead and buy myself another brand mouse after a few months of saving up?
If i should replace, what should i replace then? You can check my peripherals in my sig link.
Proud member of Frustrated Association of International Losers Failing Against the Gifted and Superior (F.A.I.L.F.A.G.S)
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sausje
Banned
Posts: 17716
Location: Limboland, Netherlands
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| Posted: Thu, 27th Jun 2013 14:32 Post subject: |
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Kinda the same as what i was thinking.
No way one of their keyboards can replace my G19, especially not now that i'm used to having another display with temps/usage etc etc..
Neither for headsets.. my current one is already 7.1 and the only shit thing about it is the cable.. Don't see them having a wireless 7.1, plus it would be almost double the price of the mouse..
Proud member of Frustrated Association of International Losers Failing Against the Gifted and Superior (F.A.I.L.F.A.G.S)
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