Steam reportedly refunds Battlefield 6 player with 470 hours logged after EA quietly pulled Rush mode from Quickplay
Rush to judgement.
A Battlefield 6 player "upset" at the removal of the popular Rush mode claims to have secured a full refund from Steam despite having clocked up 470 hours.
Reddit user ExplorEverythingOnce states Valve refunded the full $109.24 (roughly £81) that they paid for the game's Phantom Edition, despite roughly 470 hours logged – more than 230 times Steam's usual cutoff.
Rush disappeared without warning earlier this week as part of patch 1.4.1.5, buried among a batch of otherwise minor fixes. It's still ostensibly available via the Portal, but not via Custom Search – which is why players noticed its absence – along with other quietly removed modes – almost immediately.
"It's the mode I have the most time in by far," they wrote, and later added: "I've been a Steam customer for 22 years and have 2500 games on my account. I have only ever requested a refund once in that entire time until today."
Rush has been a series staple since Bad Company in 2008, and losing it without so much as a patch note has gone down about as well as you'd expect, whether or not it was the most-played option at launch.
It's this context, the Reddit user said, that swayed Steam Support. They say they explained that several modes had disappeared from matchmaking without notice nearly a year after launch, then pointed the agent to Battlefield's own official mode list and EA's community update confirming the removal. The agent apparently "agreed that wasn't right", and processed a full refund on the launch-day purchase.
At the time of writing, Rush is still listed on EA's website among Battlefield 6's large-scale modes.
Whether Steam quietly extends the same treatment to other Battlefield 6 refund requests remains to be seen. For now, at least one very dedicated player has proven 470 hours isn't necessarily a dealbreaker.
Of course, this isn't the first time Valve has made notable exceptions to its refund policy. It famously waived the two-hour limit en masse for Helldivers 2 players in 2024, after Sony's PSN account requirement triggered a wave of refund requests.
Electronic Arts CEO Andrew Wilson took home a $38.7m bonus for the 2026 financial year, as the company's games performed well, met "all milestones", and as a new AI strategy was executed.
That bonus and many others to senior EA executives came despite layoffs across multiple studios in the same financial year.
wtf?
boundle (thoughts on cracking AITD) wrote:
i guess thouth if without a legit key the installation was rolling back we are all fucking then
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