[iPhone] Water Damaged iPhone - Advice Please!
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headshot
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PostPosted: Wed, 10th Mar 2010 11:02    Post subject: [iPhone] Water Damaged iPhone - Advice Please!
Ive had my 32GB 3GS for just over 6 months now and on Monday it was involved in a water submersion incident! I am totally distraught and the air was blue for a couple of days after.

It was only under the water for a split second but there wasnt much I could do for it at the time. I immediately turned it off and dried it as best I could.

An hour after getting back from work where the accident occurred, I tried the phone. The backlight flickered and went off and the only sound I could get from it was through the headphones. Everything else seemed to work ok. I turned it off again and Googled the best solution which involved sealing it with silica gel or rice. I didnt have any silica gel so I used rice. I left it overnight.

The next morning, the sound was working through both the speakers and headphones but it didnt sound quite as good as I remembered it. The backlight was still not working.

I went to town and acquired silica gel, sealed it again and stored it in the airing cupboard.

This morning and its exactly the same. The only issue appears to be the backlight. It doesnt work at all and I can barely see what is on the screen.

Im pretty sure its fucked and sealing it for more days will do nothing more.

My next step is to goto o2 and go through the insurance route. Ive read that Apple dont cover water damage but I have o2 premier insurance, which on my initial contract includes insurance for water damage.

The phone is jailbroken and Im unsure as to whether this would void my warranty. I have a feeling it would. To this end I am attempting to run a system restore on the device before contacting o2.

Is there anything more I can do? Any advice is greatly appreciated.


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sTo0z
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PostPosted: Wed, 10th Mar 2010 17:13    Post subject: Re: [iPhone] Water Damaged iPhone - Advice Please!
headshot wrote:


An hour after getting back from work where the accident occurred, I tried the phone..


Wooooooo.

I did not read the rest of the post after this, but here is your first mistake.

I think you should have submerged your phone in rice or something for at least 24 hours. Shocked

Right now I'd say you're on the right track... get it back to stock and take advantage of that insurance... Once you turn it on once and fry something, it's all over.

Good luck man. Crying or Very sad


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TiHKAL




Posts: 2350
Location: The Pub
PostPosted: Wed, 10th Mar 2010 17:30    Post subject:
My blackberry gets dunked fairly often. I resurrected it three times now simply by leaving it on top of my cable box for a few days.


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Bigperm




Posts: 1908
Location: Alberta,Canada
PostPosted: Wed, 10th Mar 2010 20:39    Post subject: Re: [iPhone] Water Damaged iPhone - Advice Please!
sTo0z wrote:
headshot wrote:


An hour after getting back from work where the accident occurred, I tried the phone..


Wooooooo.

I did not read the rest of the post after this, but here is your first mistake.

I think you should have submerged your phone in rice or something for at least 24 hours. Shocked



Yup, i wait 2 - 3 days for wet electronics becasue the "trying it to see if it works" probably damaged it.

Good luck with the warranty claim, i would just restore it, becasue odds are when you get it back it will

A. Be a different phone with a newer bootrom

or

B. They will upgrade you to the new firmware before you get it back.


Jenni wrote:
I drunk. I don't fucking care!
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nouseforaname
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Posts: 21306
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PostPosted: Wed, 10th Mar 2010 22:12    Post subject:
pro tip 1: don't wipe your ass when your phone is in your shirt pocket
pro tip 2: a full pint glass of beer makes a lousy tripod Smile


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headshot
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PostPosted: Wed, 10th Mar 2010 23:22    Post subject:
Thanks for the replies guys. If I can get the phone repaired under warranty, Ive already thought that its going to be returned with newer firmware and that my jailbroke status will be well and truly out of the window for hopefully not forever!

Currently the phone is stuck on the apple logo which I can barely see due to the lack of a backlight! Ive hard reset it and forced it into recovery mode but its trying to update to 3.1.3 when I connect to iTunes. Im currently downloading 3.01 and hopefully I can install that.

Id just like to point out that it didnt fall in the toilet and it didnt fall in a pint of beer lol.


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nouseforaname
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PostPosted: Thu, 11th Mar 2010 00:32    Post subject:
it is broken and you have learned a lesson?


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TiHKAL




Posts: 2350
Location: The Pub
PostPosted: Thu, 11th Mar 2010 00:34    Post subject:
Shit, it's almost always a pint of beer for me Smile


PC: i7-4790k @ 4.4, 32GB @ 2400, Nvidia 1080TI FE, 2 TB Crucial MX500 SSD
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headshot
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PostPosted: Thu, 11th Mar 2010 00:37    Post subject:
nouseforaname wrote:
it is broken and you have learned a lesson?


Its definitely broken. As for the lesson, Im sure there is one for me somewhere yes! I am unable to shift + restore to 3.01. It says the device isnt eligble for that build or something. I can only assume 3.1.3 is the way I have to very reluctantly go!? Sad


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Horrordee
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Posts: 8868
Location: England
PostPosted: Thu, 11th Mar 2010 01:13    Post subject:
Go down the insurance route mate. That's what you've paid for. Just tell them you dunked it in water and now it won't turn on. They'll do fuck all with it past what you've tried, and will end up replacing it. Free new phone - can't be a bad thing.

Good lcuk!


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headshot
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PostPosted: Thu, 11th Mar 2010 02:19    Post subject:
True that and I hope you are right when you say they'll do nothing more that what Ive already tried. Ive just heard some horror stories when it comes to water damaged iPhones and it makes me rather concerned that it will be refused or Ill be fobbed off in some way.

Im still a bit dubious about the jailbroken iPhone voiding my warranty. So if I can install some fresh firmware, prefarably not above 3.1 and clear all my data, Id much rather take it in like that. Ive managed to bypass Apples' server by editing my hosts file and I think it reroutes to Saurik's server so I am now able to install 3.1 firmware.

Edit:

Well its all working now except for the goddamn backlight. Im now back on 3.01 and there is no information on it whatsoever and Im fairly certain there is no need for me to be concerned about it having been jailbroken! Ill take it to the o2 shop tomorrow and see what happens. An on the spot replacement would be swell but I cant see it somehow lol. Ill probably have to make a claim and send it off ... and take weeks no doubt! Sad


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Bigperm




Posts: 1908
Location: Alberta,Canada
PostPosted: Thu, 11th Mar 2010 19:15    Post subject:
Good luck. Yea, on site swap would be awesome. Probably have to ship it out, and wait "Up to Six weeks" Smile . Good to hear you got it restored.


Jenni wrote:
I drunk. I don't fucking care!
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todd72173




Posts: 2403

PostPosted: Thu, 11th Mar 2010 20:00    Post subject:
Congrats! You can now get a real phone service instead of AT&T..Go for Sprint..Much better.and anything without the Apple Logo is always a plus!


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nouseforaname
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PostPosted: Thu, 11th Mar 2010 20:20    Post subject:
todd72173 wrote:
Congrats! You can now get a real phone service instead of AT&T..Go for Sprint..Much better.and anything without the Apple Logo is always a plus!


lol...

Quote:
Location: UK


not to mention he said he's on o2 Wink


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headshot
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PostPosted: Thu, 11th Mar 2010 21:26    Post subject:
I dont even know what AT&T is lol but like he said Im in the UK. I assume its a US provider or something ...

Anyways ... an update ...

Today I went into the o2 store with my freshly restored phone minus a backlight and they rang the insurance company o2 uses and I made my claim. My claim was successful and after expecting to be without a phone for weeks on end, they said they would despatch a replacement 3GS 32GB tomorrow and at the same time arrange for a collection for my broken handset!

The guy said to make sure I had all box and cables with it. I did think of omitting the headphones, charging cable and usb mains adaptor since the new phone will come with those! And a few spares would be nice to have. Im not sure if they would then contact me requesting the accessories back or not but Im willing to chance that lol.

Needless to say I was both quite surprised and also impressed! And thats exactly why I pay 10 quid a month extra. It has cost me £25 for the insurance excess fee which compared to a £500 iPhone or even a a repair charge is a drop in the ocean I think!

Im 99.9% certain its going to have all the latest firmware, iboot, and whatever else unjailbreakable software on it. Which I have to say Im quite gutted about.

I will do all the research possible with regards to getting it jailbroken again. I havent really looked into it as yet but I would assume its not going to be immediately possible to jailbreak the newest handsets and I could have a bit of waiting game to play.

On the plus side Im getting a brand new phone far quicker than I would ever expected and to me that really is something quite something! Smile


May the NFOrce be with you always.


Last edited by headshot on Thu, 11th Mar 2010 22:17; edited 1 time in total
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sTo0z
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PostPosted: Thu, 11th Mar 2010 21:48    Post subject:
Dropped in the ocean!!! The truth comes out!!


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headshot
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PostPosted: Thu, 11th Mar 2010 22:13    Post subject:
sTo0z wrote:
Dropped in the ocean!!! The truth comes out!!


lol I dont really live anywhere near an ocean! Laughing


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todd72173




Posts: 2403

PostPosted: Thu, 11th Mar 2010 22:49    Post subject:
What is o2 store?? Man, I thought AT&T was global..guess not.. Lucky you..O2 must be better.


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headshot
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PostPosted: Thu, 11th Mar 2010 23:29    Post subject:
todd72173 wrote:
What is o2 store?? Man, I thought AT&T was global..guess not.. Lucky you..O2 must be better.


http://www.o2.co.uk/abouto2/history


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KaiKo




Posts: 1914

PostPosted: Fri, 12th Mar 2010 10:16    Post subject:
todd72173 wrote:
What is o2 store?? Man, I thought AT&T was global..guess not.. Lucky you..O2 must be better.


does every american thinks their country has monopolised the world? enjoy your virgin megastores, they dont exist here anymore...
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headshot
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PostPosted: Fri, 12th Mar 2010 15:35    Post subject:
Got the new phone and replying to the thread on it! I was expecting the newest 3.1.3 firmware but the phone came with 3.1.2. I think I can do a tethered jailbreak with Blackra1n but should the phone turn off, reboot or the battery die, I'd have to run Blackra1n again. Is that my only jailbreak option?


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Bigperm




Posts: 1908
Location: Alberta,Canada
PostPosted: Mon, 15th Mar 2010 18:48    Post subject:
You need to check what bootrom you have. Firmware means squat. If your new 3Gs was built before oct 2009, you probably have the old bootrom.

If its a 3G, you can just jailbreak it as you used to.

3.1.2 doesn't mean its a tethered jailbreak. It all depends on the bootrom your phone is running.

Dont hold your breath for a new jail break. I have heard that those in the know, are waiting for any new exploit releases until firmware 4.0 is out with the ipad.


Jenni wrote:
I drunk. I don't fucking care!
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headshot
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PostPosted: Mon, 15th Mar 2010 20:41    Post subject:
Ok I have the new iboot. I think it was 359.3.2. I have jailbroke the phone and two installations from Cydia required me to reboot the phone and both times I had to rerun Blackra1n. Its a minor pain in the ass but the pros of jailbreaking (Infiniboard totally rocks) still far outweigh the cons. I do have a rechargable battery case which helps extend the battery life but Ill just have to keep an eye on it and try not to install any reboot requiring Cydia downloads whilst being away from home and a pc lol. Ill also have to be aware of the phone crashing which doesnt seem to be an issue at the moment. Even if the Springboard crashes restarting it doesnt require me to run Blackra1n again.


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