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 Posted: Fri, 8th Mar 2013 13:50 Post subject: |
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Last edited by Interinactive on Tue, 5th Oct 2021 03:34; edited 3 times in total
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Sin317
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Posts: 24322
Location: Geneva
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| Posted: Fri, 8th Mar 2013 13:50 Post subject: |
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| sausje wrote: | But here comes the shit thing, since EA has their terms and shit based in Swiss, they don't need to uphold EU regulations.
Same shit when i reported them for violating EU regulations, got that back as answer... |
i am pretty sure, that the laws apply where the product has been bought.
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sausje
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Location: Limboland, Netherlands
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| Posted: Fri, 8th Mar 2013 13:52 Post subject: |
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Nope.
Here this is what i got (it's in Dutch, feel free to translate), when i reported them to the European Consumer Centre:
| Quote: | Geachte heer ****,
Hierbij berichten wij u omtrent de goede ontvangst van uw klacht via het online klachtenformulier op onze website. In uw klachtomschrijving vraagt u het ECC om assistentie inzake de Amerikaanse ondernemer EA Services. Naar aanleiding daarvan willen wij u berichten over het volgende.
Het Europees Consumenten Centrum (ECC) kan u als consument informeren over uw rechten en plichten in een lidstaat van de Europese Unie, Noorwegen en IJsland. Het ECC doet bovendien aan klachtbemiddeling als u zelf met de buitenlandse verkoper niet tot een oplossing bent gekomen. De medewerking van beide partijen blijft daarvoor onmisbaar. Het ECC advies en de bemiddelingsservice zijn kosteloos.
Aangezien uw klacht zich niet richt tegen een ondernemer in een andere EU lidstaat kan het ECC uw klacht niet in behandeling nemen. Wij hebben de Algemene Voorwaarden van de ondernemer namelijk bestudeerd en zijn de volgende bepaling tegengekomen: “If you reside in any other country, then these terms are an agreement between you and EA Swiss Sàrl, a company registered in the Geneva Companies Registry with company registration number: CH-660-2328005-8 and with offices at 8 Place du Molard, 1204 Geneva, Switzerland.”
U bent niet woonachtig in de Verenigde Staten van Amerika en dus bent u een overeenkomst aangegaan met EA Swiss Sarl. Daar Zwitserland tevens geen lidstaat is van de Europese Unie kunnen wij u niet van dienst zijn.
Wellicht kunt u overwegen contact op te nemen met een van de volgende twee consumentenorganisaties in de Verenigde Staten: www.bbb.org of www.consumeraffairs.com.
Vertrouwende u hierbij voldoende geïnformeerd te hebben.
Met vriendelijke groet,
N.R. (Nathalie) Kurvers-van der Vorst
Lawyer |
You even replied to that in the SWTOR topic 
Proud member of Frustrated Association of International Losers Failing Against the Gifted and Superior (F.A.I.L.F.A.G.S)
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Sin317
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sausje
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| Posted: Fri, 8th Mar 2013 14:00 Post subject: |
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Yeah and i reported them for refusing the give me a refund for a product that i did pay for but not got...
So it comes down to the same shit.
Proud member of Frustrated Association of International Losers Failing Against the Gifted and Superior (F.A.I.L.F.A.G.S)
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LeoNatan
☢ NFOHump Despot ☢
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Location: Ramat Gan, Israel 🇮🇱
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| Posted: Fri, 8th Mar 2013 14:19 Post subject: |
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| Mchart wrote: | Fail site?
At least they are dropping the review score to begin with. Most big review sites still have 9.0 reviews. So props to polygon for doing the right thing. |
I have to wonder, all the "major" sites that gave it high scores - how did they even get to play it for enough time to give it any score.  |
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zmed
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LeoNatan
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zmed
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| Posted: Fri, 8th Mar 2013 14:58 Post subject: |
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Just saw the SimCity problems mentioned even on CNN international! 
Ryzen 5900X @ 4.8Ghz | 32GB DDR4-3800 | RTX 3080 Ti Gaming X Trio | Samsung 870 EVO SSD / HGST 4TB | NZXT H510E Case | S2417DG - 1440p/165Hz
Game collecting!
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LeoNatan
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Location: Ramat Gan, Israel 🇮🇱
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| Posted: Fri, 8th Mar 2013 14:59 Post subject: |
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What a clusterfuck... 
Not a single FOKK was given by EA.
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briangw
Posts: 1752
Location: Warren, MN
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| Posted: Fri, 8th Mar 2013 15:08 Post subject: |
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| Sin317 wrote: | | you can get refunded on pretty much everything. |
And if not that, you can always chargeback if you use a credit card.
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sausje
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| Posted: Fri, 8th Mar 2013 15:16 Post subject: |
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| briangw wrote: | | Sin317 wrote: | | you can get refunded on pretty much everything. |
And if not that, you can always chargeback if you use a credit card. |
And get account banned with other games you payed for?
Proud member of Frustrated Association of International Losers Failing Against the Gifted and Superior (F.A.I.L.F.A.G.S)
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grimmmy
Posts: 1014
Location: London
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| Posted: Fri, 8th Mar 2013 15:25 Post subject: |
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| sausje wrote: | But here comes the shit thing, since EA has their terms and shit based in Swiss, they don't need to uphold EU regulations.
Same shit when i reported them for violating EU regulations, got that back as answer... |
Actually, I've just looked into it a little more (I wish I'd done this sooner).
If you live in the EU (everywhere except Germany) you can get a refund once the order is fulfilled and you have not downloaded it.
Terms of Sale are here
Intel Core i7-4790K 4.00GHz - 32GB Kingston HyperX - Gigabyte Z97X-Gaming 7 - EVGA GTX 980 TI SC 6GB - Asus ROG Swift PG278Q
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briangw
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Sin317
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sausje
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| Posted: Fri, 8th Mar 2013 16:31 Post subject: |
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| Sin317 wrote: | | briangw wrote: | | sausje wrote: |
And get account banned with other games you payed for? |
What games? I have none. Perfect for people like me, even if I did decide to pay for it.  |
also i dont think, that banning account means, that they remove all your games. Now that i'd wager would be highly illegal. Unless they refund you for every game you own on origin. I think they simply (if even) ban you from that specific game or whatever. But making your whole origin account unusable seems a bit odd. And again, highly illegal. If they would do this, the world would been in outrage for some time now and EA would be kneedeep in class action suits (because of it). |
Valve has done the same before, the account is a placeholder to store your games licenses online. By activating a game on steam you basically agree to give them co-ownership of the license and agree to the terms of using steam as such a place.
I know it sounds very fucked up, but if you didn't want such a risk, you shouldn't had used steam (or any other similar platform).
I find it shit how companies always try to find loopholes in laws so they can do whatever they want without being sued for it.
TBH, they should punish those kind of companies that use loopholes on purpose really harsh, set an example out of them...
Proud member of Frustrated Association of International Losers Failing Against the Gifted and Superior (F.A.I.L.F.A.G.S)
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Sin317
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| Posted: Fri, 8th Mar 2013 16:35 Post subject: |
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I can't blame Valve/EA/Whomever from doing that though. In the case of Valve in particular. If you issue a complaint/chargeback then Steam/Valve has the money taken away, but they still have to pay the publisher of the game for the sale. Same goes with EA and non-EA sales.
What I don't know about Valve/Steam is if they offer refunds on Valve games as that would be different.
Tying this back to Simcity; I feel sorry for Amazon and all the refunds they have issued for Simcity. I doubt EA will compensate Amazon for refunds of the digital version of the game. Further, if you got a refund from Amazon i'm willing to bet the product is still active on the persons Origin account. So it's no wonder Amazon stopped selling the game. They were getting fucked because they were offering refunds.
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| Posted: Fri, 8th Mar 2013 16:40 Post subject: |
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Yeah EAs entire concept with this game is disgusting. The master plan is to force you to keep paying and paying. Or else they will soft kill you. As in forcing you to buy updates, or else you cant play with others who updated. And if that doesnt pan out just take the cash and shut it all down. And on top of that they want to watch you and monitor everything you do. My only guess would be to target you for excessive usage, and tell you to pay more, as in the gimped out features they plan to trickle in for top dollar. Its a real shame they had to take a classic IP and whore it out. Even if there were no server issues, this entire game is fail, and it makes me sick.
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Sin317
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Location: Geneva
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| Posted: Fri, 8th Mar 2013 16:49 Post subject: |
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i have to say tho, generally speaking, i also had a lot of positive past experiences with EA's customer service (as well as ridiculously dumb ones). But they changed my bf3 russkie to international, they readded my bf2142, bf1942 , bf2 complete edition etc, when i lost the serials (or some of the serials). They refunded my preorder back then from Hellgate and refunded me CnC3, already installed and played online.
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Przepraszam
VIP Member
Posts: 14497
Location: Poland. New York.
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| Posted: Fri, 8th Mar 2013 18:40 Post subject: |
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| Silent_Lurker wrote: | Woohoo just got my limited edition Key !
Now time to join the fun !
 |
I hope mine comes soon, they are scanning boxes...top 5 hrs they say///  
EDIT: Just got the key myself
Last edited by Przepraszam on Fri, 8th Mar 2013 19:12; edited 1 time in total |
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| Posted: Fri, 8th Mar 2013 19:16 Post subject: |
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Has anyone actually played the game long enough to see how it is?
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| Posted: Fri, 8th Mar 2013 19:18 Post subject: |
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I do want to play this, but i'll wait until someone smart enough creates a server software for it.
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| Posted: Fri, 8th Mar 2013 19:23 Post subject: |
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I am convinced the game itself is fine but I refuse to buy it because of the drm. I wonder how many sales are lost due to EA's choices versus piracy.
Per Ardua Ad Astra
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| Page 47 of 116 |
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to have such issues on launch xD
Receive refund in 5-7 days (in my case by credit card)
